Privacy policy

Hotteeze UK Limited
Last updated: August 11 2025

Who we are

Hotteeze UK Limited (Company Registration: 10583936, VAT: 306210457) operates this website. Our registered address is 124 City Road, London, England, EC1V 2NX.

For privacy questions, contact us at: custserv@hotteeze.com

What information we collect

When you place an order or browse our site, we collect:

Order information:

  • Name and billing/delivery address
  • Email address and phone number
  • Payment information (processed securely by Stripe)
  • Order history and preferences

Website usage:

  • IP address and browser information
  • Pages visited and time spent on site
  • Device and location information
  • Cookies and similar tracking technologies

How we use your information

To process orders:

  • Fulfill and deliver your purchases
  • Process payments securely
  • Send order confirmations and updates
  • Provide customer service

To improve our service:

  • Analyze website performance using Google Analytics
  • Understand customer preferences
  • Prevent fraud and enhance security

Marketing (with your consent):

  • Send promotional emails via Klaviyo
  • Share product updates and offers
  • You can unsubscribe anytime

Who we share information with

Service providers:

  • Shopify - E-commerce platform hosting our store
  • Stripe - Secure payment processing
  • Google Analytics - Website analytics (anonymized data)
  • Klaviyo - Email marketing platform
  • Delivery companies - To ship your orders within the UK

We never sell your personal information to third parties.

Cookies

Our website uses cookies to:

  • Remember your shopping cart and preferences
  • Analyze site performance (Google Analytics)
  • Ensure security and prevent fraud
  • Improve your browsing experience

You can control cookies through your browser settings.

Data retention

We keep your information for:

  • Order data: 7 years (tax and accounting requirements)
  • Marketing data: Until you unsubscribe
  • Website analytics: 26 months (Google Analytics default)

Your rights

Under GDPR, you can:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data (subject to legal requirements)
  • Restrict how we use your data
  • Object to marketing communications
  • Data portability - receive your data in a usable format

Contact custserv@hotteeze.com to exercise these rights.

Data security

We protect your information using:

  • SSL encryption for all transactions
  • Secure servers and regular security updates
  • Limited access to personal data
  • Regular security monitoring

Geographic scope

We currently ship within the UK only. Your data is processed in accordance with UK GDPR and stored on secure servers.

Children's privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this privacy policy occasionally. Changes will be posted on this page with the updated date.

Contact us

For privacy questions or to exercise your rights: Email: custserv@hotteeze.com Post: Hotteeze UK Limited, 124 City Road, London, England, EC1V 2NX

This policy complies with UK GDPR and data protection regulations.