Terms of service
Hotteeze UK Limited
Last updated: August 11 2025
Agreement to Terms
By accessing and using this website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our website or purchase our products.
Company Information
Hotteeze UK Limited
Company Registration: 10583936
VAT Number: 306210457
Registered Address: 124 City Road, London, England, EC1V 2NX
Email: custserv@hotteeze.com
Eligibility
You must be at least 18 years old to make purchases on this website. By placing an order, you confirm you are of legal age and have the authority to enter into this agreement.
Products and Pricing
Product Information:
We strive to display accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content is error-free, complete, or current.
Pricing:
All prices are in British Pounds (GBP) and include VAT where applicable. Prices may change without notice. The price charged will be the price displayed at the time you complete your order.
Availability:
Product availability is subject to change without notice. We reserve the right to limit quantities and discontinue products at any time.
Orders and Payment
Order Acceptance:
Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order for any reason. Order confirmation does not guarantee acceptance.
Payment:
Payment is processed immediately upon order completion via Stripe. You authorize us to charge your payment method for the full amount of your order including any applicable taxes and shipping.
Failed Payments:
If payment fails or is declined, your order may be cancelled. You remain responsible for any fees charged by your payment provider.
Returns and Refunds
Return Period:
You may return unopened, unused products within 30 days of delivery for a full refund, subject to our Returns Policy.
Condition Requirements:
Products must be in original, unopened packaging and in resaleable condition. We reserve the right to refuse returns that do not meet these requirements.
Return Costs:
You are responsible for return shipping costs unless the item was damaged or defective upon arrival.
Refund Processing:
Approved refunds will be processed within 14 days of receiving returned items, using your original payment method.
Product Warranty and Liability
Product Warranty:
Products are warranted to be free from manufacturing defects for 12 months from purchase date. This warranty does not cover misuse, damage, or normal wear.
Limitation of Liability:
To the maximum extent permitted by law, our liability for any claims arising from your use of our products is limited to the purchase price of the specific product. We are not liable for any indirect, consequential, or incidental damages.
Product Safety:
You are responsible for using products according to provided instructions. Misuse of heat products may result in burns or injury. We are not liable for injuries resulting from improper use.
Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is owned by Hotteeze UK Limited and protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.
Website Use
Prohibited Activities:
You may not use our website to:
- Violate any laws or regulations
- Interfere with website functionality
- Attempt unauthorized access to our systems
- Submit false or misleading information
- Use automated systems to access the website
Account Security:
You are responsible for maintaining the confidentiality of any account information and for all activities under your account.
Delivery and Risk
Risk of loss and title for products pass to you upon delivery to the address you provided. You are responsible for providing accurate delivery information.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs your use of the website and our collection of personal information.
Modifications
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of modified terms.
Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, supplier issues, shipping delays, or other unforeseeable events.
Severability
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.
Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Consumer Rights
Nothing in these terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.
Contact Information
For questions about these Terms of Service:
Email: custserv@hotteeze.com
Post: Hotteeze UK Limited, 124 City Road, London, England, EC1V 2NX
These terms constitute the entire agreement between you and Hotteeze UK Limited regarding your use of this website and purchase of products.